Blue Cross of Idaho: Employer Portal

Employer portal is a general hub for employers to manage their company withing Blue Cross of Idaho.

Role: Product Conceptualization, User Flows, Wireframe Development

tHE STORY

Blue Cross of Idaho has spent the past couple years trying to establish themselves as a key competitor in the market. While the company has a strong customer base, they lack the tools to help their customers online.

Getting started

Since Blue Cross of Idaho was in the beginning stages of creating their online resources, there were no previous versions or products to observe. Before I started the research I needed to ask the big questions. Which were “Who is this for?“, “What are they trying to do?“, and “Why do they need this?”.

Who: Employers of small to large businesses

What: View employees, view and pay invoices, and access important resources.

Why: Employers simply have no place to go when they have minors questions, need access to a resources and documents, or simply make a payment.

With that, we was able to establish the concept that employers needed a intranet to execute simple tasks and have a locate important forms.

Research

To begin, we decided to view best practices from other popular platforms to see how they handled intranets. The key idea was understanding how UX, IA, and key features were approached.

To work!

Then came the fun part, the idealization of features, Information Architecture, and userflows.

The idea here was figuring out the most effective way for employers enter the site and find what they were looking for. So naturally, we needed to break down the big task employers were asking for. Then grouping these task to three main groups, “Employee management“, “Tools’ & Resources”, and “Manage Account“.

Note: These were a few of the flows I was able to recover.

Designing

During the designing phase of a project, I always found it beneficial to take time and sketch on paper ideas as they flow from the brain. Whether it’s a dashboard concept or a list of ideas. the ideas or on paper for reference.

Note: The wireframes were created by me

Document Library UX: Wireframes

Manage Members UX: Wireframes

Document Library UI

Manage Member UI